Job Order #1036 Customer Service Sales – Bilingual (English/Spanish)

Job Description

Job Order #1036 Customer Service Sales – Bilingual (English/Spanish)

Company Overview:
We are a fast-paced growing bilingual law firm that specializes in personal injury and
immigration. We are very passionate about the well-being of our employees and our clients. Our company culture
is deeply rooted in our core values which include respect, accountability, integrity, service, and excellence
(R.A.I.S.E). Every team member and client is an asset to our Firm.
 
Job Summary:
The Customer Service Salesperson will have a dual position that will entail both sales and customer service
responsibilities. They will handle client sales for the Firm and will conduct in-depth initial consultations with
Prospective New Clients (PNCs) for the purpose of selling legal services

Your characteristics:
 Thrives in a fast-paced environment
 Strong organizational skills
 Detail-oriented
 Superb phone etiquette
 Self-motivated
 Enjoys sales
 Knowledgeable
 Problem solver
 Ability to multi-task
 Takes directions well and able to execute
 Work on a timely deadline
 Excellent communicator
 Team player and has a “can-do” attitude
 Great attitude/friendly

Responsibilities:
 Screening potential new clients and scheduling initial consultations
 Sign contracts with potential new clients
 Chase potential leads
 Create and foster a sense of urgency about engaging the Firm
 Ensuring that every potential new client is better off for contacting the Firm
 Conduct in-depth meetings, both in-person and over the phone, with potential new clients
 Oversee client on-boarding process to the legal production team
 Follow up with potential new clients who did not engage the Firm to keep the door open for them to
come in when they are ready
 Responsible for updating the Firm’s databases, reports, or spreadsheets to track incoming calls, qualified
leads, consultations scheduled, and other key metrics

Basic Requirements and Qualifications:
 Bilingual in English and Spanish. This is must.
 1 + years of experience working in sales field
 Excellent oral and written communication skills
 Become a resource for all law firm referral sources
 Professional attitude
 Deadline driven
 Sales experience required
 Meticulous attention to detail
No legal experience required but would be helpful

Benefits:
 Paid time off
 Dental, health, vision, and life insurance
 401(k) matching
 Short term and long-term disability, and additional indemnity programs

Job Type: Full-time
 Pay: $32k-$35k + quarterly commission
 Schedule: 8:30am-5:30pm, flexible